Improve Customer Service

Improve customer service with the Customer Service Profile which helps companies select employees with critical customer service skills, and helps establish and maintain the kind of customer oriented culture your industry demands.

Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new customers.

To take it to another level, when a company meets customer expectations, it is ensuring customer satisfaction. However, in this competitive marketplace when customers receive value or benefits beyond what they had expected, the company and the customer service representative has delighted the customer. A truly delighted customer will be more loyal to your company and products than even a satisfied customer.

If you seek to delight your customers, then your business will benefit tremendously from incorporating the Customer Service Profile into your customer service policies. As an investment in your human capital, the Customer Service Profile can have a significantly positive impact on your bottom line. Fostering outstanding customer service is every employee’s responsibility. Regardless of their position, every employee interacts with external or internal customers or both, and the impression they leave can make or break not only that sale but future sales as well.

The Customer Service Profile will help you select employees with the ability and temperament to enhance the reputation of your organization. Perhaps even more importantly, the Customer Service Profile will help your organization establish and maintain the kind of customer-oriented culture your industry demands. Five versions of the Customer Service Profile are available – four that are specific to the areas of healthcare, finance, retail and hospitality, and one general edition that is suitable for any industry.

The Customer Service Profile is the industry's leading customer service selection assessment, measuring six behavioral tendencies and two proficiencies associated with excellent customer service. When you hire employees using Profiles Customer Service Profile, you will populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales and make significant gains in profitability.

Client Comments

"We recently used Profiles’ Customer Service assessment as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas in which our team members both excel and could use additional training."

- Aimee Hathaway, Human Resources Manager

"Our bank was looking for additional tools to assist us in selecting the right applicants.  We use Profile XT, Step One Survey II, Profile Sales Indicator and the Customer Service assessment.  With these, we are better able to determine who is a good fit for the position and for our Bank. Our customer service representative has been very helpful in meeting our needs."

- Hilltop National Bank

More about our Customer Service Profile assessment and other human resources solutions to help improve customer service here.

The Customer Service Profile will help you select employees with the ability and temperament to enhance the reputation of your organization.

		Profiles Customer Service Profile Profiles Customer Service Profile measures six basic characteristics and two proficiencies that are critical to delivering excellent customer service. It is a tool to ensure everyone in your company is on the customer service team.
Technical Specs:
Solves these challenges: Inappropriate messaging about your business, Customer dissatisfaction, Legal liability issues and High employee turnover Used For: Placement, Promotion fit, Succession planning, Coaching and Self improvement Measures: Six behavioral characteristics (trust, tact, empathy, conformity, focus, flexibility); two basic proficiencies (vocabulary, numerical); company’s service perspective (the degree of alignment between an individual’s perspective on providing customer service and that expressed by the company).
Time to Take: 20 - 30 minutes Administration: Online or Pencil / Paper Report Types: Four Reports – Placement, Individual, Coaching and Company Perspective Comparison Results Turnaround: Immediate
More about Profiles Customer Service Profile here.

		Profiles Workforce Compatibility Profiles Workforce Compatibility™ is a powerful tool which measures critical workplace compatibility information between a Manager (executive, director, supervisor, team leader) and their employees. Having a greater understanding of the dynamics of the relationship helps the Manager and Direct Report appreciate where their perspectives are similar and where they differ, resulting in a more productive and positive working relationship.
Technical Specs:
Solves these challenges: Low Productivity, Low Employee Morale, Employee/Manager Conflict, Employee/Manager Communication Problems, Difficult Employee Dynamics Used For: Increasing productivity, Identifying and closing compatibility gaps between Manager and employee, Improving communications between Manager and employee, Raising the level of engagement, Reducing employee turnover Measures: Self-assurance, Self-reliance, Conformity, Optimism, Decisiveness, Objectivity, Approach to Learning
Time to Take: 35 minutes Administration: Online or Pencil / Paper Report Types: 2 Different Reports Results Turnaround: Immediately
More about the Profiles Workforce Compatibility here.